What is your return policy?
If you want to return a Tiara and Crown product, please be aware that items must be returned in their original, re-saleable condition within 14 days of the order being received.
Items can be returned via the following methods:
• We offer free returns every weekend. Simply bring along your order to The Rocks Market in Sydney (open Saturday and Sunday, 10.30am until 4pm)
• By mail – please contact us at firstname.lastname@example.org or email@example.com to let us know you are returning your item
When returning an item, please supply your contact details, purchase order number and photograph of the returned item, alongside the reason for return. If the design purchased is still in stock we will replace it for you, if not we will issue a full refund upon receipt of the item. If your item is faulty or incorrect, please get in touch as soon as possible.
Returns should be sent to the address listed below:
30 Wickham Street, Arncliffe NSW 2205
We would recommend using a delivery service with tracking – we cannot be held responsible for items that do not arrive at the address provided above.
Customers returning unwanted items are liable to pay for any shipping and handling charges.
Once your return is received and processed, your refund will be credited to the method of payment you used at the time of purchase, minus the shipping and duty charges (see above). Please allow up to seven working days for your refund to be processed. You will receive an email notification once this is completed.
We’re happy to exchange your purchase for another of our products, with any difference in price payable via PayPal, VISA or MasterCard.
For Australian exchanges, a $10 charge will apply to replacement items. For international orders, postage rates will depend on your location.
If you have a question which isn't answered here, please feel free to ask by emailing us at firstname.lastname@example.org or email@example.com
Any other questions?
If you have any more concerns regarding shipping and postage please get in touch with the team by filling out the form below.